DataFeed System 2.0

Frequently Asked Questions

> Last Update 11-02-01 <

 
  1. I was registered in the OLD DataFeed System, do I need to re-register in the NEW System?

  2. What are the differences between the old and new system?

  3. I got an error message that says "Sorry, your account no longer has access capabilities", what does that mean?

  4. I am getting a "Microsoft VBScript runtime error" message, what does that mean?

  5. I am getting a "SORRY, AN ERROR OCCURRED!" message, what does that mean?

  6. What does a "Course Schedule Conflict" mean?

  7. What does it mean if I get an error message when I log in?

  8. What if my school or district is not listed?

  9. I am a Mentee Teacher, what can I do if I forget my password?

  10. I am a Mentee Teacher, what can I do if I forget my username?

Common Mistakes to Avoid

  1. When scheduling a course, enter in the start and end dates and times for your first workshop only.

  2. Make sure your participants sign up for your course after they register in the system.

  3. Make sure you enter in a current email address when you register or after you receive one in the Week 2 workshop.

 

Mentor Teacher FAQ

  1. Are there instructions for Mentor Teachers on how to use the new system?

  2. What if my participants do not have an email address when they first register in the system?

  3. What if the school or district at which my participants are located is not listed in the system?

  4. Can I "manually" sign up a Mentee Teacher for my course?

  5. What if a workshop participant forgets their username and/or password?

  6. Should I select the [MENTOR] or [MENTEE] version of the course when I go to schedule it?

  7. Why isn't my course listed when my participants go to sign up for it? 

  8. What if my participants go to complete the online evaluation forms but the system says that none are available?

  9. What if my participants go to complete the online evaluations forms and the system says that the evaluations for the current workshop are not available?

  10. What if my course has already started and I have a participant who needs to sign up late?

 

Ask-A-DataFeed Expert

If you have questions for which you were unable to find the answer you can email them to Josh Baron at jbaron@stevens-tech.edu or call (201) 216-8070.  You may be referred back to this web page if you ask a questions that is already answered here.

 


 

 

 

General FAQ

I was registered in the OLD DataFeed System, do I need to re-register in the NEW System?

If you are a Mentee Teacher (i.e. someone who does NOT train others but has completed the course) you DO NOT need to re-register in the new system.  If you are a Mentor Teacher  (i.e. someone who completed the course and does train others) or a Core Team Trainer then you must re-register in the new system if you wish to continue conducting training.  Visit the new DataFeed System 2.0 main web site for access to instructions on how to use it and a general overview of the new system.

What are the differences between the old and new system? (back to top)

A general overview of the new system and how it is different from the old system is available, along with instructions for different users, for downloading.  Visit the new DataFeed System 2.0 main web site for access to instructions on how to use it and a general overview of the new system.

I got an error message that says "Sorry, your account no longer has access capabilities", what does that mean? (back to top)

It probably just means that the system "timed out".  This can happen if you stop using the system for more then 10 minutes and then try to complete a process (e.g. schedule a course).  This is a done for security reasons.  You can simply log back into the system and continue using it.  The data that you had entered should NOT be lost.  The other possibility is that your account may have been de-activated by a system administrator.  If you think this may be the cause of the error message then you can contact Josh Baron at jbaron@stevens-tech.edu

I am getting a "Microsoft VBScript runtime error" message, what does that mean? (back to top)

It may simply be a temporary "glitch" in the system.  Wait a few minutes, log back in and try to continue using the system.  If you again encounter the error message you should contact Josh Baron at jbaron@stevens-tech.edu and report the exact error message that you received.  An investigation into the problem will be launched immediately.

I am getting a "SORRY, AN ERROR OCCURRED!" message, what does that mean? (back to top)

This means that the data you entered did not get recorded in the DataFeed System.  This may be due to an internal error in the database or other technical problems that the system may be experiencing.  If you get this error message you may wish to attempt to enter the data in a second time as the problem may be temporary.  If you receive the error message a second time you should immediate contact Josh Baron at jbaron@stevens-tech.edu and report the problem in as much detail as possible.  An investigation into the problem will be launched and you will receive an e-mail updating you on the status of the system.

What does a "Course Schedule Conflict" mean? (back to top)

If you get this error message it means that you are trying to schedule two courses at the same time and date, at the same site (e.g. Cleveland) with the same trainer.  Since one trainer cannot be at different places at the same time the system will not allow you to schedule conflicting courses.

What if my school or district is not listed? (back to top)

You should scroll to the very bottom of the list and select "My school (or district) is not listed".  After you select a username and password you will then be asked to provide the mailing address and name of your school or district.  This information will be reviewed by staff at Stevens and, provided it is correct, your school or district will be added to the system and you will be notified, via email, that it has been added.

I am a Mentee Teacher, what can I do if I forget my password? (back to top)

If you still remember your username you can enter that on the login screen along with your best guess at what your password may have been.  After clicking on submit you will get a screen indicating, if you indeed used the wrong password, that the password was incorrect.  On that same screen will be an option that will allow you to have your password emailed to yourself.  This will obviously only work if you entered in a valid email address when you registered.  Alternatively, you can contact your Mentor Teacher, Project Coordinator or Josh Baron (at jbaron@stevens-tech.edu) and they can create a new password for you.  You should NOT create a new account.

I am a Mentee Teacher, what can I do if I forget my username? (back to top)

If you forget your username then you will have to contact your Mentor Teacher, Project Coordinator or Josh Baron (at jbaron@stevens-tech.edu) and they can look it up for you.  Once you have received it you be sure to record it in a location where you will not loose it again.

What does it mean if I get an error message when I log in? (back to top)

The error message should indicate the nature of the problem.  It may say that your username or password is not valid.  See General FAQ for ways of handling this problem.  If it indicates that your account no longer has access capabilities then you should first try to log back in a second time as the system sometimes displays this message in error.  If you get the message a second time then contact your Project Coordinator or Josh Baron (at jbaron@stevens-tech.edu) and they can assist you.

 

Mentor Teacher FAQ

What if my participants do not have an email address when they first register in the system? (back to top)

If they don't have an email address when they first register they should log back into the system after the Week 2 workshop when they receive an email address and select "Change Account Information" from their account menu.  They will be able to update their account and add the new email address.  This is important because user email addresses are used by the system administrator to send out important messages about the project and alert users to technical problems.  In addition, if users forget their passwords the system can send it to them via email.  If they don't have an email address in the system or it isn't current they will not be able to receive these important messages.

Are there instructions for Mentor Teachers on how to use the new system? (back to top)

Yes, a brief set of instruction on how to use the Mentor Teacher account menu and the differences between the old and new system are available.  The system has been designed for easy use and includes many "on-screen instructions" which you should read carefully as you begin to use the system.  Visit the new DataFeed System 2.0 main web site for access to instructions on how to use it and a general overview of the new system.

What if a workshop participant forgets their username and/or password? (back to top)

The easiest solution is to access your Mentor Teacher account and select "View Course Roster/Change Password" from your account menu.  Once you select the appropriate course you will get a list of all of the participants who have registered for that course.  Their usernames will be listed in the far right column.  If they have also forgotten their passwords you can click on the button in the far left column which will send you to a site where you will be able to create a new password for them.  It is important to note that once you change their password their original password will no longer work.  Thus, it will be important to record their new password in a secure location where it will not be forgotten.

Can I "manually" sign up a Mentee Teacher for my course? (back to top)

You can manually add them using the "Add a Mentee Teacher to My Course" option from your Mentor Teacher account menu.  In general, you should only use this function if your Mentee Teacher(s) is unable to sign up on their own.

Should I select the [MENTOR] or [MENTEE] version of the course when I go to schedule it? (back to top)

If you are training teachers who will go on to train others (i.e. Mentor Teachers) you should select the MENTOR version of either the Elementary or Middle School Level course.  This course title is designated with the prefix "[MENTOR]" in the list of course options when scheduling your course.  If you are not training future Mentor Teachers (i.e. you are training teachers who will NOT train others) then select the MENTEE version of the courses that has prefix "[MENTEE]" in front of the course title.

What if the school or district at which my participants are located is not listed in the system? (back to top)

If you know prior to your first workshop that the school and/or district that your participants are located at is not listed in the tables that are used during registration then you should contact your local Project Coordinator or Josh Baron at jbaron@stevens-tech.edu and request that they be added.  You will need to provide the school/district name, complete mailing address, and phone number with area code (Fax number is optional).  For schools you will also need to indicate the lowest and highest grades that are taught.  If this information is not provide then we will not be able to add the school or district to the system.  

If you are at your workshop and discover that a school or district is not listed then you can instruct those participants to scroll to the very bottom of the list and select "My school (or district) is not listed".  After they select a username and password they will then be asked to provide the mailing address and name of your school or district.  This information will be reviewed by staff at Stevens and provided it is correct it will be added to the system and they will be notified, via email, that it has been added.

Why isn't my course listed when my participants go to sign up for it? (back to top)

Obviously, you need to schedule your course prior to having your participants sign up for it.  Use the "Schedule a Course" option from your Mentor Teacher account menu to schedule a course.  If you have scheduled the course and the participants still do not see it when they attempt to sign up you should first have them widen out their "search" by selecting "Sign Up for a Course Within Your Site".  If they still do not see the course then it may be because of an error in the course schedule.  The system uses the information you entered when you scheduled your course to determine when to stop allowing participants to register.  For example, if you were suppose to start the course on 12/10/01 but had accidentally entered in 12/01/01 then when your participants go to sign up they will not see your course as an option as the system thinks it already started and therefore will not let anyone sign up.  This is why you need to be very careful when entering in the course schedule and to be sure to go back and update it if the schedule for your workshop changes.  You can deal with this in one of two ways.  You can either update your course schedule with the correct information by selecting the update option from your Mentor Teacher account or you can manually add them using the "Add a Mentee Teacher to My Course" option from your account menu.  If you use the later method you must go and correct the scheduling mistake immediately so that the evaluation forms are available when they are needed.

What if my participants go to complete the online evaluation forms but the system says that none are available or the evaluations for the current workshop are not available to select? (back to top)

There are several reasons why this may happen:

  1. There may be an error in the dates and times that you entered when you scheduled the course.  The system uses this information to determine which workshop you are on (and if your course has started) and then which workshop evaluation forms (if any) should be displayed.  For example, if you were suppose to complete the Week 3 workshop on 12/10/01 but had accidentally entered in 12/20/01 for the Week 3 workshop date then when your participants go to complete the forms they will not see the Week 3 evaluation form as an option as the system does not think you have gotten to that workshop yet.  This is why you need to be very careful when entering in the course schedule and to be sure to go back and update it if the schedule for your workshop changes.  If you think their are mistakes then you can update the schedule from your account.
  2. Your participants, all or some, may have not signed up for your course properly.  You can check this by logging into your Mentor Teacher Account and selecting "View Course Roster/Change Password" from your account menu.  Once you select the appropriate course you will get a list of all of the participants who have registered for that course.  Anyone in your course who is not on the list will not be able to complete online evaluation forms.  You can either have them sign up for the course through their account or you can manually add them using the "Add a Mentee Teacher to My Course" option from your account menu.
  3. Once your participants complete an online form that specific workshop evaluation  will no longer show up as an option.

What if my course has already started and I have a participant who needs to sign up late? (back to top)

You can manually add them using the "Add a Mentee Teacher to My Course" option from your Mentor Teacher account menu.

Common Mistakes to Avoid

When scheduling a course, enter in the start and end dates and times for your first workshop only. (back to top)

Unlike the older DataFeed System, in the new system you should only enter the start and end dates and time for your first workshop (e.g. Week 1).  The system will then calculate the dates and times for the remaining nine workshops based on the typical 10 week model with workshops once a week and display these in a table.  You can then edit this table if you are not following the typical model.

Make sure your participants sign up for your course after they register in the system. (back to top)

One significant difference between the old and news systems is the fact that after workshop participants register in the system they then need to log back in and sign up for the course they are in.  This can be accomplished by selecting the "Sign Up for a Course in..." option from the Mentee Teacher account menu.  Alternatively, Mentor Teachers can sign up Mentee Teachers manually by selecting "Add a Mentee Teacher to My Course" from the Mentor Teacher account menu.

Make sure you enter in a current email address when you register or after you receive one in the Week 2 workshop. (back to top)

It is very important that you enter in a current email address when you register.  This email address is used by the system administrator to send out important messages about the project or technical problems.  In addition, if you forget your password the system will send you it via email.  If you don't have an email address in the system or it isn't current you will not be able to receive the password.  If you don't have an email address when you first register or you change email address you should log back into the system and select "Change Account Information" from you account menu.  You will be able to update or add an email address to your account.

 

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